Job opportunity for “Client Operations Head” in an Indian multinational company from the IT services and infrastructure sector, to work...
Experience in Customer Service functions and handling P&L responsibility. Deep domain knowledge of Customer Service/Voice processes. Deep understanding of Contact Center process and business metrics including best practices and benchmarks. Experience in the use of Analytics and Problem Solving tools/approaches. In-depth knowledge of Quality Tools and Techniques to drive continuous improvement. Ability to anticipate customer needs and provide solutions in line with customer expectations. Excellent relationship management skills – coordinating with different functions and client contacts to provide customer delight. Exposure to process risk management. Fluent in English.
For those interested, please send a CV to natali.lacerda@gruposelpe.com.br(Informar Indicação OportunidadesBH)
